When will my order arrive?
In stock items ship within 24 hours (business days). Out of stock items typically ship within 2-7 days of ordering. During the holidays these times may be longer. We use UPS and USPS as our shipping agents, although we cannot control their ship times, most shipments arrive in 2-7 days from when the label is created. Most orders actually leave our facility 24 hours from label creation.
How will I be notified when my order ships?
When you first place your order you will get an order confirmation. You will not be notified again until the order has shipped and at that time you will get a shipping confirmation with a tracking link. You can click that link for updated ship times according to UPS or USPS. We also send a delivery notification when it is on the truck and in route as well as a DELIVERED email when it arrives at the destination. You can also email firstname.lastname@example.org if you cannot access the tracking.
Does Hex Head ship internationally or outside of the continental USA?
Hex Head ships to the 50 United States and Canada upon request. If you would like a shipping rate to another country, please email email@example.com and we will send you a rate to your destination.
How much does shipping cost?
Shipping cost is figured and listed during the checkout process. Ship cost depends on the quantity and size of items as well as your location.
What is your refund policy?
If your item is damaged, has an imperfection or is other wise not in premium condition, please email or call us at firstname.lastname@example.org. We will respond immediately to discuss your artwork and remedy the issue by sending a new item or switching it out. If you decide you don't want the item you ordered. You can return it, in it's original packaging for a full refund of the amount you paid for the item. Please email us at the below contact with any such issues.
For more information about our shipping policies, if you have questions, please email email@example.com or call 502-922-6573 during regular business hours EST.