Let's MAKE it PERSONAL with a CUSTOMIZED Hang Tag
Let's MAKE it PERSONAL with a CUSTOMIZED Hang Tag
Hex Head Art
4000 McCollum Court
Louisville KY 40218
United States
Are you looking for one of a kind GIFT? We have the perfect way to upgrade your artwork to make it personal. Birthdays, Graduation, Father's day, retirement or Christmas, a personalized hang tag upgrades your gift to a whole new level!
You have 3 lines to work with at 20 characters each, you simply type in your message when you add it to your cart.
Did your team just win the championship? Do you have a family member that retired from the military or just graduated boot camp? Or maybe just to say "We love you Dad!" Customize your message for that one of a kind experience, that moment when they open the box to see that you did that little extra to make a really cool hand painted piece of artwork something that will be a lifetime reminder of a special time.
When your artwork arrives the 4" x 1 1/2" hang tag will be enclosed in a clear envelope including a scannable QR code for installation instructions. Attaching the tag takes just a few seconds and works for any Hex Head art piece.
Feel free to chat or email any questions about tag customization, we understand that each project is a little different and we are ready to assist you. One of the many benefits when buying products that are Made in the USA!
Instructional VideoSHIPPING POLICY
When will my order arrive?
In stock items ship next business day. Out of stock items typically ship within 3 days of ordering. During the holidays these times may be longer. We use UPS and USPS as our shipping agents, although we cannot control their ship times, most shipments arrive in 2-7 days from when the label is created. Most orders actually leave our facility 24 hours from label creation.
How will I be notified when my order ships?
When you first place your order you will get an order confirmation. You will not be notified again until the order has shipped and at that time you will get a shipping confirmation with a tracking link. You can click that link for updated ship times according to UPS or USPS. We also send a delivery notification when it is on the truck and in route as well as a DELIVERED email when it arrives at the destination. You can also email shipping@hexheadart.com if you cannot access the tracking.
Does Hex Head ship internationally or outside of the continental USA?
Hex Head ships to the 50 United States and Canada. If you would like a shipping rate to another country, please email customerservice@hexheadart.com and we will send you a rate to your destination.
How much does shipping cost?
Shipping cost is figured and listed during the checkout process. Ship cost depends on the quantity and size of items as well as your location.
What is your refund policy?
If your item is damaged, has an imperfection or is other wise not in premium condition, please email or call us at the below contact. We will respond immediately to discuss your artwork and remedy the issue by sending a new item or switching it out. If you decide you don't want the item you ordered. You can return it, in it's original packaging for a full refund of the item amount. Please email us at the below contact with any such issues.
CONTACT US
For more information about our shipping policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shipping@hexheadart.com or by mail using the details provided below:
Hex Head Art
4000 McCollum Ct.
Louisville, KY 40218
502-922-6573
How do I hang the artwork?
Each piece of Hex Head artwork comes with a slot hole in the back for hanging. We will supply you nails in the packaging to hang the artwork. Most items require just a 2” nail or screw, that install into a drywall anchor and require little more than you would use to hang a picture.
Is your artwork licensed?
All of our Collegiate and MLB artwork is licensed and approved through Fermata Partners, CLC-IMG and MLB. Iowa, Ohio State and Indiana are licensed independently. Your packaging will have the required hologram on the box.
Can I get LED lights?
Absolutely. Each product collection will have an LED light package item on that page. You can find out more information about the DIY package by clicking that item. This is a link to a video for installation. LED VID.
How much does the artwork weigh?
All of our pieces are different weights. We make them out of high grade aluminum, which is much lighter than steel. A typical collegiate item weight 2-8lbs and the large items weigh 9-12 lbs. Be sure to call our office to get the exact weight of you item if necessary. Most items can be hung easily with just a nail, similar to hanging a picture.
How do I remove smudges or blemishes?
Smudges and blemishes are a bit different. First, it helps to understand that our artwork is meant to have a "vintage" look, which included color fades and under coatings that give it a worn but clean appearance.
Blemish or scratch----From time to time there is a blemish that is not within our standards that made it past quality control. If a scratch or spot looks odd to you, please take a picture and send it to Jamie@hexheadart.com and we can take a look and see if the item needs to be replaced.
Smudge-- Sometimes you might get a fingerprint or smudge on the item when hanging it. You should use a soft T shirt and Windex to dab and softly clean the spot. Never spray the cleaner directly onto the artwork, always spray it onto the cloth to avoid overspray and spots.
Can I hang my artwork outside?
Although Hex Head artwork is typically hung inside the home, we do have many customers that choose to use our artwork outdoors. All of our artwork is made of aluminum and will not rust. Every piece of Hex Head artwork is treated with an automotive grade clear coat for superior durability. Outdoor durability can certainly depend on the use, i.e. on the side of a house with direct exposure to elements might be more susceptible to damage than one used in a screened in porch. LED lights are not recommended for any area where it can get wet.
Can you make something custom for me?
Sorry but we are not currently entertaining any custom artwork projects.
Do you sell wholesale?
At this time we are not setting up wholesale accounts.
Returns
If you wish to return an item you can email customer service at shipping@hexheadart.com with your order # and reason for the return. We want you to be 100% satisfied with your purchase and if we cannot meet those expectations we will accept your return for a full refund within 30 days of purchase.
Hex Head Art Code of Ethics and Business Conduct
